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Questions about a piece, your order or a gift? Our team can help with sizing, fragrance and finding something special.

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For an order enquiry, please include your order number. Read our privacy policy.

Here to help

Frequently asked questions

A little guidance on orders, delivery, finding your piece and visiting Milas Gallery.

Where can I find delivery costs and timeframes?

Available shipping options and costs are shown at checkout before payment. Please review our shipping policy for delivery information.

What is your returns policy?

Read our returns policy before ordering. For help with an existing order, contact our team with your order number.

Can you help me choose a size or fragrance?

Check the product description for measurements, materials and fragrance notes. If you need guidance, send us a message before ordering.

How can I get help with my order?

Contact us with your order number and the email address used at checkout. For a delivery enquiry, include any tracking details you have received.

Where can I visit Milas Gallery?

Explore our Our Stores page for locations and directions. Please contact us before travelling to confirm opening hours and availability.

Do you accept wholesale enquiries?

Visit our Wholesale page and tell us about your business, location and the collections you are interested in.